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Return Policy

If you are unhappy with your purchase, please email info@captivatingcreationsboutique.com within 7 days of delivery for a full refund (excluding final sale items and pre order items listed below). You are responsible for the shipping cost to and from.

To be eligible for a return, your item must be unwashed, unworn and in the same condition that you received it with all tags attached. Please be conscious of makeup and deodorant when trying on items. Captivating Creations Boutique reserves the right to deny any return. You are responsible for the shipping cost to and from.

FINAL SALE ITEMS & PRE ORDER ITEMS ---- Items that are unable to be returned are undergarments, jewelry, bath and beauty products and sale items. Please make final sale selections with care. All pre order items are non returnable.

REFUNDS & EXCHANGES ---- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Once your return is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Again you are responsible for the shipping cost.

If an exchange of size is needed, you must also email info@captivatingcreationsboutique.com to receive authorization and return instructions. We will ship the exchange upon receiving your return if stock is still available, otherwise, you'll be issued a credit. You are responsible for the shipping cost to and from.

REPLACEMENTS ---- We will happily replace items if they are defective or damaged subject to availability. If items cannot be replaced, we offer a refund. Please notify us of any defects IMMEDIATELY of receiving your order. Send us an email at info@captivatingcreationsboutique.com.